This privacy policy explains how 1CARE.INC (a.k.a onecare.ai). and its related companies (“We”) collect, store, use and dispose of your information in connection with your use of the 1CARE application (“App” or “Application”). This is important information. Please read it carefully. Your use of the App is governed by that certain End User License Agreement (“License”) you enter into and agree to by downloading the App. To the extent that there is a conflict between this privacy policy and the License, the License will control with respect to your use of the App; this Privacy Policy will control with respect to our collection, use, disclosure and disposal of your information.
THIS APPLICATION IS TO BE USED BY CLINICIANS TO COMMUNICATE WITH PATIENTS AND SHARE MEDICAL INFORMATION IN A SECURED MANNER. It will be collecting and transmitting personal information, medical records, and health related information. BY USING THIS APPLICATION, YOU AGREE THAT WE CAN COLLECT AND USE YOUR PERSONAL, MEDICAL, AND OTHER INFORMATION as described in this Privacy Policy and the License. IF you disagree, please do not use this App.
This policy applies only to information we collect in this App and in e-mail, text and other electronic communications sent through or in connection with this App.
When you download, register with and use this App, we may collect information by which you may be personally identified such as your name, title or position, email address, and phone number (“Personal Information”). This may include personal information that we collect from (1) you when you provide such information, such as when you create your personal account, add information to your user profile, or contact us with questions or for help; and and (2) the hospital and/or other healthcare facility/provider on behalf of you when providing medical services to you in connection with this App (“Organization”). (3). CLINICIANS and healthcare providers who may use this App to communicate (Text, Video) with you through a secured connection.
The Personal Information we collect includes:
Your name, email address, user name, password, demographic information, facility or hospital information, and other registration related information. Transaction-specific information, such as search terms, downloaded documents, and requests for information submitted. Information relating to you that appears in the medical and treatment information of your medical records, such as notes from medical providers, test results, operative reports, discharge reports, and communication with medical providers, among other things including in the medical record. This will also include information provided during communication with the Organization, and other providers who provide healthcare services to you. Other information you input into the App or related services. Information about the computer or mobile device you are using, such as what Internet browser you use, the kind of computer or mobile device you use, and other information about how you use the Application.
We may use Personal Information that we collect or you provide:
To provide you with the App and its contents, and any other information, products or services that you request from us. To facilitate communication between you and healthcare providers or caregivers. For example, when using this app, multiple healthcare providers within the Organization may be able to view some of your medical information and personal information if they are part of your care team. To help you and the Organization keep a record of health care records and health-related information. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us. To notify you when App updates are available, and of changes to any products or services we offer or provide though it. As necessary, to allow healthcare providers to share medical records with other healthcare providers, and to allow healthcare providers to share this information with your family members if you have provided consent for them to do so. To improve the quality of healthcare for you and to keep you as the epicenter of care. Subject to applicable legal requirements, to conduct health-related research. We will not publish information in peer-reviewed articles that identifies you personally unless the end user is consented and agreed. We do not share or sell your medical records with any 3rd party company.
We may also disclose Personal Information that we collect or you provide:
To all employees and consultants of onecaire.ai who could access your data to provide support or services requested by you. To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. As required by law, which can include providing information as required by a court order. When we believe in good faith that disclosure is necessary to protect your safety or the safety of others, to protect our rights, to investigate fraud, or to respond to a government request. To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of 1CARE assets, whether as an ongoing concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by 1CARE about our App users is among the assets transferred. For any other purpose disclosed by us when you provide the information.
The application does not use the user's phone number or email address for sending promotional messages. The service offers a two-factor authentication mechanism for user verification. In the process of verifying the recipient, the user's mobile number or email may be retained and used in accordance with the service's privacy policy. Clinical users have the ability to set up appointment reminders or questionnaire reminders to notify patients about various tasks. These reminders can be sent via email or SMS. These points generally cover user privacy and data usage in the context of authentication and communication features.
When you download, access and use the App, it may use technology to automatically collect information related to your usage of the App and information about your mobile device and internet connection. The technologies and methods we use for automatic information collection may include:
Cookies and Web Beacons. "Cookies" stored on your mobile device or computer, and web beacons. "Cookies" are files that store small amounts of information on your computer or mobile device and "remember" you when you visit websites. Cookies help make it easier to use websites and surf the internet. They keep you logged in when you are visiting a website, remember when you add an item to a shopping cart, and help make sure that the information you see is likely to interest you. “Web beacons” are graphic image files embedded in a web page used to monitor activity on a web page and send back to a server of the host site, a network advertiser or some other third party information from your browser, such as the IP address, the URL of the page on which the beacon is located, the type browser that is accessing the site and the ID number of any cookies on your computer previously placed by that server. Ability to store cookies can be controlled through browser settings. Random Number Generation. When you download and install one of our Apps onto your mobile device, we assign a random number to your App installation. Through this number we can identify you personally once you become a registered user of the App. We use this random number in a manner similar to our use of cookies as described in this privacy policy. Unlike cookies, however, this number cannot be removed through settings. If you do not want us to use the number for the purposes for which we use cookies, please do not use the App. We also obtain any information about your mobile device, which is limited to information regarding the brand, make, and model and type of operating software your device uses. IP Address. We also collect information regarding your IP address, which is a number that identifies your computer or mobile device on the internet. Knowing your IP address is necessary to allow your computer or mobile device to communicate on the internet. We also collect some technical information about your computer or mobile device, so that we can ensure the information we are sending is compatible with your device.
The Application may be supported by advertising, and the data collected helps support the advertising. This helps keep the cost of the Application low. We work with analytics companies and researchers to help us understand how the Application is being used and to improve the Application (see 'How Google uses data when you use our partner's sites or apps'). None of the data used for this purpose will identify you.
On secure servers. We may keep more than one copy so that if one is damaged, another remains available. Only as long as it is needed, as determined by 1CARE in its sole discretion. Using security measures such as encryption. Encryption changes data into a mathematical code so that unauthorized people can't read it. It helps protect your Personal Information. Your data is also protected by our security policy.
The only way you can opt-out of our use or disclosure of such information is to not to download or use the Application.
We want to be sure that your information is secure, and can't be misused. We protect information about you by using reasonable security measures. These security measures include physical security measures, like a locked data center; administrative security measures, like policies and rules about how our employees use data and who is permitted to handle sensitive data; and technological measures, like encryption. By using several different kinds of security measures, we try to protect your data. However, no security is perfect, and no security system can prevent all security breaches.
Sometimes, we change our Privacy Policy and Security measures. This Privacy Policy may be updated from time to time, for any reason. We will tell you about changes to the Privacy Policy by posting the new Privacy Policy on the 1CARE website, or by inserting a new pop-up box in the Application. If you have given us your e-mail address, we might also send the new Privacy Policy to your e-mail address. It is a good idea to review the Privacy Policy from time to time, both to check for changes, and to remind yourself of how your Personal Information is used and disclosed.
THIS APP IS NOT INTENDED FOR USE BY CHILDREN UNDER THE AGE OF 18. Use by an individual under the age of 18 is a violation of the License. If we discover that any person under the age of 18 has provided Personal Information, we will promptly delete that information.
By using the Application, you are agreeing to our collection, use, disclosure and disposal of Personal Information and other data as described in this Privacy Policy and the License, both as they exist now and as they are changed from time to time. This includes the use of “cookies,” collecting, using and storing data, and combining and disclosing data. We expect that allure and disclosures of data will occur in the United States, and will be governed by United States law, as applicable. Even if some data does travel outside the United States, you agree that the applicable laws of the United States will apply.